It is not uncommon to face issues while availing of banking services. This is the reason banks provide their customers with customer care service. Customers can reach out to this service in many ways. There are several options for each issue related to banking services like account opening, debit and credit cards, loans, fund transfers, etc. Any One can approach the customer care service either in person or online. All the banks in India have great professional representatives in this section. Let’s take up two of the banks as examples to see how the customer care service operates and how one can reach out to them.
Federal bank
Federal Bank is dedicated to become a trustable banking partner for individuals and businesses across India and also for those who reside outside India. They aspire to be one of the most admired banks in the country, combining a strong digital presence with human-centric values. Their digital innovations are reshaping banking for the future, and they aim to reach more customers. Recognized as a Great Place to Work, Federal Bank strives to be the first choice for all Indians, driven by a commitment to serving people within and outside the organization. It also provides its customers with an efficient customer care service. Let’s have a look at the different facets of its customer care service.
Federal Bank customer care number
Customers can reach out to the bank by calling the following Federal Bank customer care number:
18004251199
18004201199
Both numbers are toll-free and any customer across the country can dial them. Those who reside outside India can dial the following numbers:
4842630994
4842630995
Sometimes, the customer care representative might need to verify your identity and ask some questions regarding the issue you are facing, so, it is essential to keep the necessary information ready.
If you have an account in other banks, here is a list of customer care numbers for some banks.
Bajaj Finserv Customer care number: 08698010101
SBI customer care number: 8968914955
UCO Bank: 18001030123
BOB customer care number: 01722627182
Federal bank customer care Email IDs
It is not only option calling the customers. One can reach out to the customer care service through Email. In case, you can reach the Federal Bank Customer care number, you can write to the bank addressing your complaint or queries related to the bank and send it to either of the following email Ids
For customers living abroad, the email Id is nrisupport@federalbank.co.in
The bank gives different email ids for different banking services. Let’s have a look for different banking services. Let’s have a look at those.
For queries related to mobile banking: mobilesupport@federal.co.in
For queries related to ATM service: atmcc@federalbank.co.in
For queries related to NRI account opening: nridiv@federalbank.co.in
For queries related to Launchpad-startup Advisory Service: launchpad@federalbank.co.in
Federal Bank Customer Complaints Redressal process
Federal Bank takes customer complaints seriously and has a well-defined redresses process in place:
- Customers can reach out to the bank’s customer care through various channels like calling the Federal bank customer care number, email, or visiting a branch to express their grievance.
- If the issue is not resolved to the customer’s satisfaction even after reaching out through the options mentioned above, they can escalate it within the bank, often to a higher-level manager or supervisor. Federal Bank has an internal ombudsman mechanism to address complex complaints and ensure fair resolution. Ombudsman is nothing but an independent mediator who helps resolve customer complaints that aren’t resolved through normal channels. They ensure fairness, adherence to banking rules, and aim for a fair solution. This boosts trust and complies with regulations.
- If the problem solving is not satisfactory, customers can approach the Banking Ombudsman appointed by the Reserve Bank of India (RBI) for an impartial review.
- Federal Bank likely has an online grievance portal where customers can submit their complaints and track their status.
AI assistance: Feddy
The Federal Bank has an interesting as well as handy feature called “Feddy” which is an AI-based chat system. You can have access to this system by WhatsApp via sending an SMS to 8108030845. For this chat system, your mobile number should be registered with the bank. Or, when you go to the official website of the Federal Bank, you will see a pop up displaying a boy saying, ‘Hi, I am Feddy, your personal assistance”. It will take you to a chat feature when you tap on it, where you can type your queries or anything you want to know.
Federal Bank Credit card customer care service
Holders of Federal Bank credit card can report issues like theft or loss of their credit cards to the bank’s customer care. You can contact them at the toll-free numbers: 1800-425-1199 or 1800-420-1199. Additionally, you can escalate concerns or send an email regarding credit cards to creditcards@federalbank.co.in.
Federal Bank head office
The address is Federal Bank Head Office, P.B.No.103 Federal Towers, Aluva, Kerala, India
Fax: 2622672
Principal Nodal Officer
Ms. Shalini Warrier
Executive Director and Principal Nodal Officer
CEO’s Secretariat, the Federal Bank Ltd.
Federal Towers, Aluva, Kerala.
Contact Number- 0484-2626366
Registering your mobile number and email Id with Federal bank
It is essential to register your mobile number with the bank to have access to Federal bank customer care number. Here are the steps to do so:
- Try To go to the nearest Federal Bank branch and approach the bank staff or the inquiry desk and ask for a form to register or update the phone number accompanying with your account.
- Fill out the form or provide the required information to the bank representative, including your account details and the new phone number.
- You will also need to provide proof of your identity, such as your Aadhaar card, PAN card, passport, or any other document the bank may require.
- Then, the bank representative will verify the details and update your phone number in their records.
- You will receive a confirmation, once the process is complete, from the bank whether through SMS or call indicating that your phone number has been registered or updated.
You can register your email Id through one of the following methods.
Online Banking:
- Log in to your Federal Bank online banking account.
- On the home page, search for an option like “Profile” or “My Account.”
- You might find a section to update your contact details, including your email address.
- Then, you should follow the prompts to enter and verify your new email address.
Visit a Branch:
- Go to any Federal Bank branch.
- Approach the customer care representative at the branch and inform the bank staff that you want to register or update your email address associated with your account.
- Fill out the forms providing the email id you intend to register.
Submit Request:
- Whether online or at a branch, you’ll need to provide your account information and the new email address you want to register.
Verification:
- The bank may verify the details provided and update your email address in their records. Afterwards, you will receive a confirmation from the bank indicating that your email address has been registered or updated.
